Report evidence early and in writing
Include the room, date, type of evidence and any photos. Avoid relying on bites or sounds alone when physical evidence can be collected safely.
- Record where activity occurred
- Keep copies of messages
- Do not move infested items between units
Coordinate inspection and preparation
The responsible parties should confirm access, preparation steps and which connected areas may need inspection.
- Follow written preparation instructions
- Disclose pets and sensitive conditions
- Keep scheduled access available
Address building conditions
Treatment may not prevent recurrence when leaks, gaps, waste or neighbouring activity remain unresolved.
- Document repair recommendations
- Coordinate multi-unit concerns
- Retain service reports and follow-up dates